Public services are modernising and improving faster than ever before. This award is for a public sector innovation that has delivered measurable impact in the past year.
Congratulations to our 10 finalists in the Digital Public Service Innovation of the Year Category.
You can check out the top 10 below.
The ultimate winner will be announced at our Digital Leaders 100 awards ceremony in June.
Sponsored by:
Meet the Finalists
AWS & Swindon Borough Council: Machine Translation
Developed an open-source Neural Machine Translation service which in 3 steps automatically translates content into 75+ languages. Significantly reducing cost and time whilst retaining quality, praised by inspecting bodies, law and justice, now being implemented globally.
DWP Digital: Citizen API project
DWP Digital’s Citizen API (CAPI) project, introduced in 2022, allows eligible customers to take up a social tariff for their broadband, supporting low-income families by reducing their costs and enabling them to stay connected.
DWP Digital: Zero Trust Network implementation
The Zero Trust Network Implementation has successfully transformed DWP's network infrastructure, enhancing security, operational efficiency, and user experience for staff and customers.
The Education Authority Northern Ireland: EA Connect
The Education Authority Northern Ireland is responsible for ensuring that efficient and effective pre-school, primary and secondary education services are available to meet the needs of children and young people. EA Connect has been transformative in delivery of this provision.
The Environment Agency: Safeguarding the Flood Warning Service
The Environment Agency’s Flood Warning Service is England’s flagship service to warn and inform the public to flooding. To safeguard the service through industrial action a digital solution was developed that automatically detects and then sends messages to millions of people.
LOTI: Get Online London
Get Online London is London's first digital inclusion service supported by the Mayor of London and delivered by the London Office of Technology and Innovation and Good Things Foundation. It offers free devices, mobile data and digital skills to digitally excluded Londoners.
The Ministry of Defence: Improving Access to Information
With several organisations that sit in the MOD, they were having difficulty processing Data Protection Requests and providing a good service to personnel. MOD now has a vastly improved service & in one area of the MOD alone, they are saving over 70000 hours a year.
The Northern Ireland Civil Service Digital Toolkit
The Digital Toolkit is a single platform making online services accessible to multiple communities, organisations in the Northern Ireland Civil Service (NICS) and wider Public Sector, whilst maintaining the highest data protection and security standards.
Salford City Council: Energy Rebate Scheme
At Salford, we are proud of the innovative way in which we delivered the Energy Rebate scheme with added and ongoing value for customers from our Revenues and Benefits Teams and Salfords Digital Services Team.
Scotland's 8th City - the Smart City programme
An ambitious programme involving Scotland’s cities of Aberdeen, Dundee, Edinburgh, Glasgow, Inverness, Perth, and Stirling. Working together, 8th City programme partners are making the cities more attractive, liveable and resilient through data and digital technology.